How to Record a Phone Interview: A Comprehensive Guide

In Singapore, there’s a teacher named Lily Yang, who works at an education training center specializing in cultivating students’ interests in literature, arts, and even gardening. In a competitive environment filled with similar training institutions, Lily has managed to achieve a remarkable feat—Her student retention rate is twice as high as that of her competitors, all while avoiding the need to engage in a price war. So, what’s her secret?

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Industry Challenge: The “Communication Gap” Between Students, Parents, and Teachers

A common challenge in the education and training industry is this: the clients attending the classes are not the ones paying for them. While the students taking the lessons are around ten years old, the ones footing the bill are their parents. This separation leads to a disconnect between the three parties:

• Parents are unaware of what their children are learning in class and can’t evaluate the quality of the lessons.

• Teachers struggle to demonstrate the value of their efforts to the parents.

• Students find it hard to clearly explain to their parents what they’ve learned, often resorting to vague feedback like, “The class was good,” or “The teacher is great.”

This information gap makes it difficult for parents to judge whether renewing their child’s enrollment is worth it, resulting in low retention rates for many institutions.

Lily Yang’s Solution: Using Speech-to-Text Tools to Bridge the Gap

To address this issue, Lily came up with a simple yet effective strategy: recording each class, transcribing the audio into class notes, and sharing them with students and parents.